How IT-Driven Solutions Enhance the Employee Experience at D&V Philippines
In the finance and accounting industry, strong IT practices are important for protecting clients’ sensitive information and financial data from threats and vulnerabilities. However, at D&V Philippines, we make it a point that our IT practices and solutions are not only client-centric but employee-centric as well.
With a permanent hybrid work set-up, D&V Philippines equips its IT department with all the resources needed to create a safe hybrid workplace culture. These tools allow our IT specialists to set up our employees’ equipment and secure their online assets for an enhanced employee experience.
Throughout the years, the company’s IT-driven solutions have both optimized the company’s operations – ensuring that we provide quality services to our clients while also ensuring employee satisfaction and creating a healthy workplace culture where collaboration is possible regardless of the work setting.
Here’s how the company’s IT-driven solutions have had a positive impact on our employees.
Read: Understanding the Role of Operations, IT and Facilities in Organizational Efficiency
IT-Driven Solutions at D&V Philippines
Automated Processes and Workflows
One of the priorities of D&V Philippines’ IT department is introducing automated processes to the workflows of the company’s different departments. In a hybrid set up, documentation, submissions and other steps included in process workflows may not always be followed due to miscommunication and other factors.
With this, automated systems have been put in place by the IT department to help departments, such as the facilities and our human resources (HR) department, to optimize their workflows and make the process easier for employees.
One of our latest initiatives is the automation of D&V Philippines’ onboarding process. With this automated workflow, the creation of each new employee's accounts triggers the entire onboarding process – sending all the guidelines and necessary resources to the new hire alongside all the needed invitations without manual intervention. Because of this, new employees have a positive onboarding experience, creating a smooth and hassle-free beginning for the new hire.
Our IT department’s numerous automation improvements have consistently garnered positive impact from our employees as it has eliminated manual processes that caused bottlenecks in previous employee experiences.
AI and Machine Learning Innovations
Acknowledging the benefits of artificial intelligence (AI), D&V Philippines’ IT department has also leveraged AI into their IT-driven solutions.
For example, they have recently introduced an internal AI-powered knowledge sharing platform (AskDV) that addresses employee’s common questions and inquiries – reducing the number of support tickets that the IT department needs to resolve while simultaneously allowing employees to get immediate answer and resolutions to their common queries.
Throughout this, our AskDV program has been meticulously trained by our IT department to adhere to AI ethical practices, ensuring compliance while using AI to enhance our operations.
Continuous Improvement and Future Proofing the Company
Alongside targeted solutions such as automation and machine learning, D&V Philippines’ IT department constantly pushes for innovations that help the company remain ahead of the finance and accounting landscape.
Programs such as strengthening our cybersecurity, robust encryption practices and enhancing cloud-based collaboration between employees, the management, and the clients help enhance the overall employee experience as everyone is equipped with the proper resources to do their tasks with ease.
With our IT department’s proactive efforts to launch different IT-driven solutions that aim to enhance both operational efficiency and employee experience, they are able to foster a healthy workplace culture that is resilient and adaptive to current times.
With a vision anchored in innovation, D&V Philippines will continue to invest in its IT-driven pursuits, serving as a pillar of competitive advantage for the entire company.
Read Next: Why the Success of a Hybrid Set Up Relies on an Adaptive IT Department
Need a Partner who can Help Scale Your Finances?
D&V Philippines provides scalable finance and accounting outsourcing solutions and access to talent that makes sure your business’ operations is top priority.
If you’re interested in learning more about our services, schedule a free consultation with us or download our Your Talent Sourcing Partner to see how our talents can be your assets too!
This article has been written in collaboration with Aly Tagamolila, a content specialist at D&V Philippines.