Understanding the Role of Operations, IT and Facilities in Organizational Efficiency

In building a company that is efficient in every aspect, you should be able to look at the bigger picture.  

While operational efficiency will always be one of the main priorities of companies who are looking to provide quality products and services, taking it up a notch and focusing on organizational efficiency allows you to optimize not just the front end of your company operations but the back-end as well, achieving seamless integration of all your departments.  

 
With this, enhancing your organization performance can mainly rely on one thing: understanding the relation between your IT, Facilities and Client service (operations) departments and working on their synergy.  

These three departments work together to provide several benefits for the company such as: optimized processes, cost reduction and an improved work environment.  

Read: Factors to Consider When Creating Your Company’s Policies 
 

Understanding the Role of each Department

Before going into how each of these departments contribute to overall organizational efficiency, let’s first understand the role of each department.  

 
 
IT (Information Technology) Department 

  
At D&V Philippines, our IT department is vital in helping us with our service delivery wherein we offer outsourced finance and accounting support for CFOs and professional service firms all over the world. Their capability to keep us at the forefront of data management, cybersecurity and integration of innovative software applications help build our clients’ trust.  
 
They also allow us to continue with our current hybrid work set up wherein our employees have the flexibility to work remotely and from home, helping us advocate for their welfare and work-life balance.  

Client Service (Operations) Department 

 
Our Client Service (Operations) Department mainly handle client services and client relations. Comprised of quality talents who specialize in finance and accounting, they primarily provide the quality services to current and potential clients of D&V Philippines and make sure our day-to-day operations run smoothly.  

Their proactive approach when it comes to operational efficiency not just keeps everything running smoothly and in order but identifies room for improvements whenever necessary, positioning D&V Philippines as a finance and accounting solutions provider that is always on top of current accounting technology trends, finance and accounting regulations and other requirements our clients may have.  

Facilities Department

D&V Philippines’ Facilities department is key to providing a positive workplace for both our employees and our clients. Adopting a transparent working relationship, all our clients are invited to visit our physical office as often as they can and prefer – strengthening our working relationship with them.  

Our facilities department also actively initiates improvements that are beyond just keeping the physical work environment clean and tidy. Their programs such as company-wide welfare events and free meals for onsite employees daily help create a positive work culture for our employees.  

All three departments have value-added roles and responsibilities that help the company achieve our mission and goals. However, integrating their processes with one another increased the value of each department, contributing to company-wide optimization that give D&V Philippines the longevity and sustainability that we are constantly working towards.   

The Benefits of Synergizing Operations, IT, and Facilities  

Streamlined Processes for Both Operations and Administrative Functions 

The IT department’s integration of their systems with both the operation department and facilities department’s workflows enables automation and minimizes errors. Automation and technology empower the operations and facilities departments to improve the quality and efficiency of their own internal processes.  

Enhanced Company-wide Communication  

A collaborative environment is created when the IT departments provide the tools that facilitate communication between operations and facilities.  
 
At D&V Philippines, our facilities and operations departments can maximize our Microsoft Office apps, able to release internal announcements on trainings provided, events and the like – making sure that the entire company is on the same page and that issues are addressed promptly. 

Increased Flexibility and Scalability of Operations   

As companies grow, the demand for their scalability also grows – requiring their operations department to maintain quality of services on a bigger and greater scale.  
 
With this, the IT and facilities department working together allow operations to scale rapidly, with proper facilities management from the facilities department making it possible to adapt workspace configurations should it be needed throughout the scaling.   

Throughout all this, our Operations, IT, and Facilities departments are also able to identify areas where costs can be reduced without compromising quality or performance.  

Understanding the importance of synergy between the Operations, IT and Facilities department can ultimately help you drive your operational efficiency. As the business landscape continues to evolve, the integration of these three departments will become increasingly essential for companies looking to stay competitive and achieve long-term success. 

Read Next: The Importance of Operations Excellence and How it Contributes to Company Growth 

Need a Partner who can Help Scale Your Finances?  

D&V Philippines provides scalable finance and accounting outsourcing solutions and access to talent that makes sure your business’ operations is top priority.  

If you’re interested in learning more about our services, schedule a free consultation with us or download our Employees to Partners whitepaper to see how our talents can be your assets too! 

This article has been written in collaboration with Aly Tagamolila, a content specialist at D&V Philippines.