Posted by Vheldan Armor Maranan
Aug 30, 2024
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When it comes to providing quality finance and accounting services, D&V Philippines has always adopted a quality-centric approach: making sure our service delivery processes are optimized to deliver consistent quality services to our clients and provide a healthy and efficient work environment for our employees.
Maintaining this mindset, the company realized that as we grew, the continuous improvement of our services and our service delivery processes are not isolated efforts – that these efforts are all interconnected and can be managed by quality management systems (QMS) that are applicable for the entire organization.
Read: People Management: How to Handle a Growing Workforce
With this, the company began their efforts for an ISO 9001:2015 accreditation, knowing that complying with these international standards is in line with the growth and sustainability that we are aiming to achieve and maintain throughout the years to come.
Why D&V Philippines Chose ISO 9001:2015
With the help of our Quality Assurance Department, D&V Philippines looked into various quality management systems available and eventually chose to comply with ISO 9001:2015.
This decision was made with thorough research. For international entities and corporations, ISO standards stand as the most trusted standards globally, with around 90% of Fortune 500 companies being ISO certified.
As D&V Philippines continues to expand our operations and adopt a growth mindset, aligning with a standard that has been tried and tested by large corporations ensures that the processes in place are enough to support this vision and enough to help us remain internationally competitive.
For D&V Philippines, ISO 9001:2015 is not just about compliance; it’s about establishing a framework that can scale with the company -- helping D&V Philippines maintain our high-quality services while expanding our client base and service offerings.
Quality Management Systems Integration to Our Service Delivery
In the finance and accounting industry, where regulatory compliance is non-negotiable – no company, firm or entity can remain operational if they are non-compliant with the laws and regulations that concern their industry.
With this, ISO 9001:2015 provides a solid foundation for ensuring that all processes adhere to regulatory requirements, reducing the risk of non-compliance.
In our compliance efforts, D&V Philippines placed a strong emphasis on meeting these standards, understanding that in an industry where accuracy and compliance are critical, there is no room for error.
Alongside compliance, the ISO 9001:2015 standard also focuses on customer satisfaction, continual improvement, and the involvement of top management, all of which have been integrated into our internal Quality Management Systems. By prioritizing these principles, D&V Philippines ensures that its services not only meet but exceed client expectations.
Enhancing Service Quality Through an ISO Certification
Achieving ISO 9001:2015 certification is not just about meeting a set of requirements -- it’s about fundamentally improving the way a company operates.
For D&V Philippines, this meant developing QMS for every department, ensuring that processes were streamlined and efficient from the start. Alongside this, during the preparation phase, we observed a significant cultural shift within the company.
It was observed throughout the preparation process that the company’s culture of accountability grew as employees became more aware of their roles within the company’s internal processes and controls, creating a more cohesive and motivated work environment.
Managing the Costs and Efforts of ISO Preparation
Preparing for ISO 9001:2015 certification is no small feat. It requires significant financial and human resources.
How did we manage this? D&V Philippines approached this challenge strategically by breaking down the preparation process into manageable phases. This phased approach allowed the company to allocate resources efficiently, ensuring that each stage of the preparation was thoroughly planned and executed – making sure all costs and resources were allocated properly and without waste.
By spreading the efforts over time, D&V Philippines could maintain its day-to-day operations without overwhelming its teams. This careful planning ensured that the ISO certification process was not only successful but also sustainable.
Staying Compliant with Regulatory Requirements
In the finance and accounting industry, compliance is a constant concern. ISO 9001:2015 plays a crucial role in helping D&V Philippines stay on top of its regulatory requirements. By standardizing processes across the board, the company can ensure that it remains compliant with all relevant regulations, minimizing the risk of costly penalties and reputational damage.
The implementation of standardized processes also makes it easier for D&V Philippines to adapt to changes in regulations, ensuring that the company remains agile and responsive to the evolving legal landscape.
Advice for ISO Certification Preparation
While an ISO 9001:2015 accreditation proves to be extremely beneficial, one thing D&V Philippines advises those companies who wish to adhere to these standards and apply for ISO certification is to make sure that the preparation process is given ample time.
One of the most significant challenges when it comes to developing and implementing your company’s own QMS properly is rushing through the process – increasing the risk that the systems may not fully comply with ISO standards and failing the certification verification.
With this, D&V Philippines recognizes the importance of allowing sufficient time for preparation and advises companies to take a year to prepare for it. Even for smaller companies, the need to allocate ample time and effort to ensure that all processes are thoroughly reviewed and optimized before the audit would make a big difference when the ISO audit and certification process comes.
Throughout the company’s efforts, D&V Philippines made sure that all employees and stakeholders are aligned towards a common goal – focusing on improving the quality of our services and our service delivery process and positioning us to become better prepared to grow and scale our operations.
Using a united approach, each employee, department and leadership team member has made a big difference in our accreditation efforts; proving that a company is only as good as its employees.
With this, D&V Philippines is looking forward to our own ISO Accreditation Audit, scheduled for next year as we believe it will help us become better prepared to take on any changes and challenges that the finance and accounting industry may face in the future.
Read Next: Spearheading Change: How to Direct your Company’s Growth
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This article has been written in collaboration with Aly Tagamolila, a content specialist at D&V Philippines.
