D&V Philippines Deepens Sustainability Efforts in 2025 ESG Report

A year after D&V Philippines released its ESG Baseline Report, sustainability has taken on a deeper and more strategic role in the way we work. Every decision has been a conscious one—balancing both business growth and our accountability to our stakeholders, the people, and the community we operate in.

Aiming to be more than a traditional finance and accounting (F&A) business process outsourcing (BPO) company, we remain firm in our mission to become a responsible organization delivering long-term impact.

While D&V Philippines has been building toward this goal since 2012, it was in 2023 that we formally embarked on a strategic effort to integrate environmental, social, and governance (ESG) principles into our operations. We studied our stakeholders, identified what mattered, and determined the metrics that would allow us to measure our impact effectively. This helped us uncover gaps we needed to address to ensure long-term, sustainable growth. It became clear that we could do more—and that we did.

Fast forward to 2025, small efforts turned into lasting impact, and concepts materialized into meaningful action. We reflected and captured this significant progress in our 2025 ESG Report.

2025 ESG Report Highlights 

Beyond our ongoing initiatives in environmental preservation, stakeholder engagement, and tech-driven operational management, below are key milestones that demonstrate our steady advancement and commitment to sustainability, as featured in the report.

• 5% reduction in overall energy consumption and 34% decrease in water consumption. Through various energy and water conservation practices, our Facilities Management team recorded valuable decreases in consumption in 2025 compared to 2024.

• Achievement of Xero Platinum Partner status. Platinum status recognizes our high level of expertise in Xero and the volume of clients using the cloud-based accounting software. As their partner, we also support their journey from being a certified carbon-neutral organization to having a net-zero carbon footprint by 2030.

• Implementation of automation projects and adoption of AI in our systems. Our campaigns promoting responsible use and integration of AI contribute to our paperless operations and the implementation of more efficient solutions.

• Deepened ties with local community organizations. Through our women empowerment initiatives and Pay It Forward client referral program, we were able to turn donations and referral fees into impactful financial support for local charities championing the rights of underserved sectors in the Philippines.

• Higher Client Satisfaction Score at 97.7%. In one of our efforts to gauge stakeholder management, our Quality Assurance and Client Experience team annually reviews overall client satisfaction. In 2025, the score achieved a significant 4.8% increase from the previous year.

• Strong rating as an employer of choice in top career platforms. With talents at the heart of what we do as an outsourcing company, we prioritize employee welfare and well-being. Achieving a high rating of 4.7 out of 5.0 ratings across career platforms in the country is a testament to our goal to become an employer of choice in the industry.

• Becoming ISO 9001:2015 Quality Management System certified. Our strong adherence to international standards and robust processes has translated into the coveted ISO 9001:2015 certification in 2025. This stamp of approval demonstrates our commitment to excellence and compliance, which are significant to sustainable growth.

• Enhanced verification processes for supplier accreditation. As a deliberate effort to strengthen sustainable supply chain management, our Finance and Legal departments implemented structured supplier verification processes to ensure that all accredited suppliers align with our values and adhere to our ESG principles.

We look forward to strengthening our ESG mission further in 2026. Even in the first quarter of the year, we already have projects and initiatives mapped out to ensure that we continue to build a brighter, more sustainable future for all. It’s now a matter of putting it all into action.

Learn all about this in the full 2025 ESG Report.