Choosing the right outsourcing provider involves more than just evaluating cost and expertise; it's also about finding a partner committed to the quality of their customer service. 

In this infographic, we’ll highlight six (6) key traits to look for in a provider. 

1. Quick Responses

What to look for:  

• How quickly do they respond to your queries? 

Why it Matters: 

• Prompt replies indicate a commitment to excellent customer service. 
• Timely response also shows they're reliable and value the time of their clients. 

2. Knows Your Industry

What to look for:  

• Do they understand the ins and outs of your industry and how do they communicate with their clients?  

Why it Matters: 

• Having a strong knowledge of your industry signals that they can provide high-quality support for your organization. 
• It’s easier to work with a provider that can explain complex issues in simple terms. 
  

3. Clear Communication Channels

What to look for:  

• Are there multiple ways to communicate or reach out to the provider?  

Why it Matters: 

• Providers should offer different ways to communicate with them, such as phone, email, and chat. They must also be easy to reach out to through these channels whenever you need help or have questions about your account. 
• Good communication is equal to better collaboration, which is an essential aspect when working with an accountant. 

4. A Proven Track Record

What to look for:  

• Do they have a proven track record in the industry?  

Why it Matters: 

• A proven track record shows that clients are satisfied and happy with how the provider works. 
• A history of successful partnerships or testimonials reflects reliability and credibility in their industry. 

5. Regular Updates

What to look for:  

• How often do they provide updates about your account?   

Why it Matters: 

• Frequent updates keep you informed about your outsourced team’s performance and address potential issues before they become major problems.  
• Providers who identify and resolve problems early on show they have the initiative to protect your organization, which is a good sign in the long run. 

6. Dedicated Support Teams

What to look for:  

• Do the outsourcing provider have dedicated and specialized units to support your team whenever you have concerns with their services?    

Why it Matters: 

• Having a dedicated team such as client experience and quality assurance only shows that they value your organization and are eager to give the best possible services.  
• These units ensure service consistency and address your concerns effectively.

Need a reliable outsourcing company to be your long-term business partner? 

Consider reaching out to D&V Philippines. With over a decade of experience serving businesses and partners across the United States, Australia, Asia-Pacific, Canada, Europe, and the United Kingdom, we bring unparalleled accounting expertise to the table.  

Here's what set us apart:

• Our Client Experience Unit ensures smooth interactions and provides “Red Carpet” treatment during client visits, with regular check-ins to address concerns and feedback.
• Our Quality Assurance Department works tirelessly to improve service delivery and client satisfaction.
• Our Client Service Department assigns dedicated account managers to maintain service quality and resolve issues quickly.

Contact us at marketing@dvphilippines.com to learn more about our services. You may also download our case study, How a US based Accounting and Audit Firm Resolve their Talent Shortages Through Accounting Outsourcing, to explore how we provide exceptional customer service to our clients.